Category: Knowledge
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Workspace Utilization: The Numbers That Actually Matter
What Workspace Utilization Really Measures Workspace utilization is the cornerstone of effective workplace management. It’s not just about how many desks you have — it’s about how people actually use the space throughout the day. Many organisations discover that their assumptions about office utilization metrics differ dramatically from reality. The good news: most companies already…
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Hot-Desking Isn’t the Problem. Bad Space Data Is.
Hot-desking has become one of the most emotionally charged topics in workplace strategy. For some, it represents flexibility and modern working. For others, it symbolises everything that feels impersonal about hybrid work. But here’s the uncomfortable truth: Hot-desking rarely fails because it’s inherently flawed.It fails because organisations implement it without understanding demand. And when decisions…
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Helping Service Providers Turn Workplace Data into Actionable Client Strategies
Workplace service providers are operating in a higher-stakes environment than ever before. Clients expect environments that foster culture, enable productivity, and support hybrid working — while simultaneously reducing cost and improving space efficiency. Expectations have risen. Tolerance for guesswork has not. Meanwhile, workplace data is everywhere. Sensors track presence. Booking platforms capture intent. Surveys measure…
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Workspace Management: What It Really Means (And Why Most Organisations Get It Wrong)
Workspace management is one of those terms that sounds familiar enough for people to assume they understand it. In practice, very few organisations do. It’s often reduced to a system, a dashboard, or a facilities exercise — something operational and largely invisible. In reality, workspace management is a strategic discipline. Done properly, it helps organisations…
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The Most Underused Space in the Office (It’s Not the One You Think)
Ask most people which space is underused and they’ll point to desks. Rows of empty chairs have become the visual shorthand for waste. In reality, desks are rarely the biggest issue. The most underused spaces are usually the ones that almost work. They’re not obviously broken. They’re just slightly misaligned. The “Almost Works” Problem Underuse…
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Beyond the Percentage: The Metrics That Actually Matter in Space Utilisation
Space utilisation is frequently summarised as a single performance figure — an average occupancy rate or booking percentage. While simple to report, this metric alone is insufficient for strategic decision-making. Effective utilisation analysis is multidimensional. It requires understanding not only how much space is used, but how, when, and why it is used — and…
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The Biggest Space Management Myth: “If It’s Busy, It’s Working”
One of the most persistent myths in workspace strategy is the idea that busyness equals success. If a space looks busy, it must be working.If it looks quiet, it must be wasted. This assumption is intuitive — and completely unreliable. A space that appears busy may only be busy at specific times. It may be…
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Understanding Floor-Level Variances in Space Allocation
1. Purpose of this Document This document explains why, when space is allocated to departments for internal recharge purposes, the total allocated space shown on individual floors may be higher or lower than the physical rentable area of those floors. This situation can appear counterintuitive at first glance, but it is a natural and expected…
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Rentable Square Feet
RSF is an important definition which is frequently misunderstood and is, in practise, often calculated in different ways. In the US, most office space is leased in the basis of an agreed RSF. In the UK, the way in which space is measured is covered by the Royal Institution of Chartered Surveyors (RICS) – in the…